Terms and Conditions of Service
Terms and Conditions of Service
In these Terms, when we say you or your, we mean both you and any entity you are authorised to represent (such as your employer). When we say we, us, or our, we mean Clease Limited, a company registered in England and Wales with company number 16136175. We and you are each a Party to these Terms, and together, the Parties.
These Terms form our contract with you, and sets out our obligations as a service provider and your obligations as a customer. You cannot use our Services unless you agree to these Terms.
Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.
For questions about these Terms, or to get in touch with us, please email: info@cleasecleaning.co.uk
These Terms were last updated on 16 January 2025.
Cancellations
Subject to the provisions at clause 6 of these Terms, you may cancel the Services within 14 days of the Commencement Date (Cancellation Period). We will not commence the provision of the Services during the Cancellation Period unless you expressly request us to do so.
Please note that where you expressly ask us to commence the provision of the Services during the Cancellation Period:
you will lose your right to cancel the Services, if the relevant Services are fully performed by us; and
you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionate to the full Price for the relevant Services for the whole of the Term.
Engagement and Term
These Terms apply from the Commencement Date until the date that is the earlier of:
the date set out in the Quote;
the date the Services are completed (as reasonably determined by us); or
the date on which these Terms are terminated,
(Term)
Services
In consideration of your payment of the Price, we will provide the Services in accordance with these Terms, whether ourselves or through our Personnel.
You must provide us with the location at which you would like us to provide the Services (Premises), the number of rooms subject to the Services and the date and time (including hours required), and other information we reasonably request, at the time of making a booking (Appointment). When requesting a Quote, you agree to provide all information we require from you to assess the level of cleaning necessary and whether any additional services are required.
You agree that we (including our Personnel) will only supply the Services for the allocated Appointment time, and it is your responsibility to ensure that the correct service has been selected. Where we require additional time to perform the Services, such additional time and work will incur additional fees.
We will not be responsible for any Services unless expressly set out in the Quote or otherwise agreed between the Parties in accordance with clause 2.5.
All variations to the Services must be agreed in writing between the Parties and will be priced in accordance with any schedule of rates provided by us, or otherwise as reasonably agreed between the Parties. If we consider that any instructions or directions from you constitute a variation to the scope of the Services or our obligations under these Terms, then we will not be obliged to comply with such instructions or directions unless agreed in accordance with this clause.
Your Obligations
You agree to (and to the extent applicable, ensure that your Personnel agree to):
comply with these Terms, all applicable Laws, and our reasonable requests;
provide us (and our Personnel) with access to your Premises (and its facilities) and any other premises as is reasonably necessary for us to provide the Services, free from harm or risk to health or safety at the times and on the dates reasonably requested by us or as agreed between the Parties;
provide us with all documentation, information, instructions, cooperation and access reasonably necessary to enable us to provide the Services;
inform us of any allergies or other health conditions that may impact our provision of the Services at the time of scheduling your Appointment. Where you have allergies to cleaning chemicals, you are solely responsible for assessing the suitability of any of our cleaning products for use within your Premises. Where our cleaning products are unsuitable for use in your Premises, you are solely responsible for providing us with your own suitable cleaning chemicals. Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against any Liability arising from or in connection with your failure to comply with this clause 3.1(d);
use reasonable endeavours to ensure that you or any other people are not at the Premises while we are providing the Services;
provide us with accurate and up-to-date contact details in order for us to contact you;
provide us with evidence of payment of the Price being made on our request, if we suspect such payment has not been made;
provide us with uninterrupted access to the Premises, hot water, power and any other facilities at the Premises that are reasonably necessary for us to provide the Services, free from harm or risk to health and safety at the times agreed between the Parties, so that we can comply with our obligation under these Terms;
take care when moving around the Premises after we have mopped the floors as part of the Services, as the floors may be wet and/or slippery;
secure, remove or notify us of any fragile or highly breakable items;
provide us with a convenient space to park our vehicle (whether in your building or on your street, nearby to your Premises);
notify us of any hazards, slippery surfaces or other dangers that may impact the health of us or our Personnel prior to your Appointment;
arrange a method for us to access the Premises if you will not be at the Premises at the agreed time of your Appointment for the Services (whether by providing us with a copy of your key or instructions to find the key left for us outside the Premises); and
provide us with special instructions and training for deactivation/activation of any alarm system. Except to the extent caused by our negligence, we will not be responsible for triggering any alarm systems.
Where you hide or store your key in a place outside of the Premises for us to use, you agree to leave your key in a safe and secure location, and you do so at your own risk. Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any and all Liability arising from or in connection with your leaving the key outside of your Premises.
You agree to pay our additional costs reasonably incurred as a result of you failing to comply with this clause 3.
Cancellation
In the unlikely event that we need to cancel or reschedule an Appointment due to no fault on your part, such as where our team is unwell, we will aim to provide you with as much notice as possible. Where we cancel the Appointment, we will not charge you for this Appointment.
If for any reason you need to cancel or reschedule an Appointment with us, we would appreciate you giving as much notice as you can by calling or emailing us. Provided we have at least 48 hours’ prior notice, we will not charge you for the Appointment.
Without limiting your rights at clause 6, where you cancel an Appointment within 48 hours of the scheduled Appointment time, we will charge the following cancellation fees:
where you cancel the Appointment with less than 48 hours’ but more than 24 hours’ notice, you will be charged 50% of the Price as a cancellation fee; and
where you cancel the Appointment with less than 24 hours’ notice, you will be charged the full Price of the Appointment as a cancellation fee,
and you agree that such cancellation fee is a genuine pre-estimate of our likely losses that we may suffer or incur as a result of your short notice cancellation.
Price and Payment
In consideration for us providing the Services, you agree to pay all amounts due under these Terms in accordance with the Payment Terms.
If any payment has not been made in accordance with the Payment Terms, we may (at our absolute discretion, and without prejudice to any of our rights or remedies under these Terms or at Law):
after a period of 5 Business Days from the relevant due date, cease providing the Services, and recover, as a debt due and immediately payable from you, our reasonable additional costs of doing so (including all recovery costs); and/or
charge interest at a rate equal to the Bank of England’s base rate, from time to time, plus 4% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the relevant due date in accordance with the Payment Terms.
All amounts payable by you under these Terms are inclusive of amounts in respect of value added tax chargeable from time to time (VAT), unless otherwise stated. Where any taxable supply for VAT purposes is made under these Terms by us to you, you agree, on receipt of a valid VAT invoice from us, to pay to us such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
Consumer cancellation right
Subject to clause 6.2, you may cancel the Services within 14 days of the Commencement Date (Cancellation Period).
Unless you expressly request us to commence the provision of the Services during the Cancellation Period, we will not commence the provision of the Services during the Cancellation Period. Where you expressly request us to commence the provision of the Services during the Cancellation Period, you will lose your right to cancel the Services if the relevant Services are fully performed by us.
If you exercise your right to cancel the Services under this clause 6, you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionate to the full Price for the relevant Services for the whole of the Term.
If you want to cancel the Services, you should email us using the contact details at the start of these Terms, and you may use the Model Cancellation Form at Attachment 1.
Subject to clause 6.2, where you have paid any part of the Price upfront and have cancelled the Services in accordance with this clause 6, we will provide you with a refund of the amount paid to us within 14 days of you telling us that you have changed your mind.
Intellectual Property
All intellectual property developed, adapted, modified or created by or on behalf of us or our Personnel, whether before or after the date of acceptance of these Terms, will at all times vest, or remain vested, in us. As between the Parties, any intellectual property created in the provision of the Services will at all times vest, or remain vested, in us upon creation. To the extent that ownership of such intellectual property rights in any new intellectual property and/or improvements to the new intellectual property or our intellectual property do not automatically vest in us, you agree to do all things necessary or desirable to assure our title to such rights.
This clause 7 will survive termination or expiry of these Terms.
Confidential Information
Subject to clause 8.2, each Party must (and must ensure that its Personnel) keep confidential, and not use (except to perform its obligations under these Terms) or permit any unauthorised use of, information provided by the other Party, including information about these Terms and the other Party’s business and operations.
Clause 8.1 does not apply where the disclosure is required by Law or the disclosure is to a professional adviser in order to obtain advice in relation to matters arising in connection with these Terms and provided that the disclosing Party ensures the adviser complies with the terms of clause 8.1.
This clause 8 will survive the termination of these Terms.
Privacy
We will comply with all Applicable Data Protection Law with respect to the transfer or processing of any Personal Data in connection with these Terms.
We handle your personal data in accordance with our privacy policy, available here https://cleasecleaning.co.uk/privacy-policy/
Liability
Nothing in these Terms limits any Liability which cannot legally be limited, including liability for:
death or personal injury caused by negligence; and
fraud or fraudulent misrepresentation.
Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any and all Liability caused or contributed by, arising from or connected with:
any permanent, irreparable or un-cleanable parts of the Premises, including smoke stains, carpet stains, hardwater stains, wall marks, mould, rusting, grease stains, and permanent odours which cannot be reasonably removed using standard cleaning methods; and
fair wear and tear of any furniture, objects, fabric or materials at the Premises or wear or discolouring of fabric or surface becoming more visible once dirt has been removed.
Subject to clause 10.1, but despite anything to the contrary, to the maximum extent permitted by law:
we only perform the Services for domestic and private purposes. Where you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any Liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity;
a party’s liability for any liability under this Agreement will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions of, or breach of this Agreement, by the other party; and
our aggregate liability for any and all Liability arising from or in connection with this Agreement will be limited to 100% of the Price.
This clause 10 will survive the termination or expiry of these Terms.
Termination
These Terms will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:
the other Party (Defaulting Party) breaches a material term of these Terms and that breach has not been remedied within 10 Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or
the Defaulting Party goes bankrupt, insolvent or is otherwise unable to pay its debts as they fall due.
Upon expiry or termination of these Terms:
we will immediately cease providing the Services;
any payments made by you to us for Services already performed are not refundable to you;
you are to pay for all Services provided prior to termination, including Services which have been provided and have not yet been invoiced to you, and all other amounts due and payable under these Terms;
by us pursuant to clause 11.1, you also agree to pay us our additional costs, reasonably incurred, and which arise directly from such termination (including recovery fees); and
we may retain your documents and information (including copies) to the extent required by Law or pursuant to any information technology back-up procedure, provided that we handle your information in accordance with clause 8.
Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.
This clause 11 will survive the termination or expiry of these Terms.
General
Amendment: Subject to clause 2.5, these Terms may only be amended by written instrument executed by the Parties.
Assignment: Subject to clauses 12.3 and 12.14, a Party must not assign, novate or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).
Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.
Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a Party to it.
Disputes: A Party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other Party within 10 Business Days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution.
Entire Agreement: Without limiting any of your consumer law rights (if applicable), these Terms contain the entire understanding between the Parties and the Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms, and these Terms supersede all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, in respect of its subject matter.
Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided that the Party seeking to rely on the benefit of this clause:
as soon as reasonably practical, notifies the other Party in writing details of the Force Majeure Event, and the extent to which it is unable to perform its obligations; and
uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event.
Where the Force Majeure Event prevents a Party from performing a material obligation under these Terms for a period in excess of 60 days, then the other Party may by notice terminate these Terms, which will be effective immediately, unless otherwise stated in the notice. This clause will not apply to a Party’s obligation to pay any amount that is due and payable to the other Party under these Terms.
Further Assurance: Each Party must promptly do all things and execute all further instruments necessary to give full force and effect to these Terms and their obligations under it.
Governing Law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
Notices: Any notice given under these Terms must be in writing addressed to the addresses set out in these Terms, or the relevant address last notified by the recipient to the Parties in accordance with this clause. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
Publicity: Despite clause 8, with your prior written consent, you agree that we may advertise or publicise the broad nature of our supply of the Services to you, including on our website or in our promotional material.
Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the Parties.
Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Subcontracting: We may subcontract the provision of any part of the Services without your prior written consent. We agree that any subcontracting does not discharge us from any liability under these Terms and that we are liable for the acts and omissions of our subcontractor.
Waiver: Any failure or delay by a Party in exercising a power or right (either wholly or partially) in relation to these Terms does not operate as a waiver or prevent that Party from exercising that power or right or any other power or right. A waiver must be in writing and will be effective only to the extent specifically stated.
Definitions
In these Terms, unless the context otherwise requires, capitalised terms have the meanings given to them in the Quote, and:
Applicable Data Protection Law means the laws and regulations applicable to the processing of Personal Data by the Parties in connection with these Terms, including without limitation, the Data Protection Act 2018.
Business Day means a day on which banks are open for general banking business in London, England, excluding Saturdays, Sundays and public or bank holidays.
Commencement Date means the date that is the earlier of:
the date that you accept the Quote;
the date that you ask us to begin supplying the Services; or
the date that you make part or full payment of the Price.
Expenses means any third party costs or disbursements, reasonably and directly incurred by us and approved in advance by you for the purpose of the supply of the Services.
Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
Law means all applicable laws, regulations, codes, guidelines, policies, protocols, consents, approvals, permits and licences, and any requirements or directions given by any government or similar authority with the power to bind or impose obligations on the relevant Party in connection with these Terms or the supply of the Services.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise.
Payment Terms means the timings for payment of the Price and any Expenses, as set out in the Quote.
Personal Data has the meaning given to it in the Data Protection Act 2018.
Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents, but in respect of you, does not include us.
Price means the price set out in the Quote, as adjusted in accordance with these Terms.
Quote means the document to which these Terms are attached or incorporated.
Services means the services set out in the Quote, as adjusted in accordance with these Terms.
Terms means these terms and conditions and any documents attached to, or referred to in, each of them.
Interpretation
In these Terms, unless the context otherwise requires:
a reference to these Terms or any other document includes the document, all schedules and all annexures as novated, amended, supplemented, varied or replaced from time to time;
a reference to any legislation or law includes subordinate legislation or law and all amendments, consolidations, replacements or re-enactments from time to time;
a reference to a person includes a natural person, body corporate, partnership, joint venture, association, government or statutory body;
a reference to a party (including a Party) to a document includes that party’s executors, administrators, successors, permitted assigns;
a reference to a covenant, obligation or agreement of two or more persons binds or benefits them jointly and severally;
a reference to time is to local time in London, England; and
a reference to £ or pounds refers to the currency of the UK from time to time.
ATTACHMENT 1 – MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
© Crown copyright 2013.